Cancellation & Refund Policy

Fervent Communication Private Limited provides professional marketing, event and experiential services to businesses. Because our work is bespoke, cancellations and refunds are governed primarily by the written agreement or statement of work ("SOW") signed for each engagement.

General principles

• Engagement-specific terms prevail. Where a signed SOW specifies cancellation windows, milestones or refund terms, those terms apply.
• Work performed is payable. Fees for services already rendered, and third-party costs already committed on your behalf (venues, vendors, media, travel, fabrication), are non-refundable.
• Notice. Cancellation requests must be made in writing to your Fervent engagement lead and take effect on the date received.
• Advances. Advance payments are adjusted first against work performed and committed costs; any balance eligible for refund under the SOW is processed within 30 business days.

Event-specific engagements

For events, exhibitions and experiential programs, cancellation charges typically increase as the event date approaches, reflecting committed vendor and venue obligations. The applicable schedule is set out in your SOW.

Questions

Write to [email protected] with your engagement details.